Recent Posts

HOARDING: A SERIOUS SITUATION

6/10/2019 (Permalink)

General HOARDING: A SERIOUS SITUATION Hoarding can be very dangerous in the event of a fire or flood

According to The Mayo Clinic, “Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs.” Many people with hoarding disorder do not find their habits to be a problem.

Hoarded items are often things others would throw away or look at as junk or garbage such as old newspapers, junk mail, or packaging.

Hoarding can lead to homes filled with extreme clutter to full capacity from years of accumulation, making living conditions unsanitary and crowded. Bugs, fleas, rats, and other vermin may be present, at which point an exterminator would need to be called. At times, hoarding may spread to outside the home as well, to storage facilities, or even the garage or yard.

SERVPRO® of Burlington East encounters hoarding situations several different ways. Often, we are called for a fire or water loss and find a hoarding situation when we arrive on-site. A SERVPRO® of Burlington East Professional will communicate with the insurance company regarding your contents coverage, and after approval, contents can be packed out and possibly cleaned, dried, and stored by SERVPRO® of Burlington East or relocated to a storage facility so work on the fire or water loss can begin.

Another way we encounter hoarding jobs is through calls from landlords, case workers, real estate agents, or family members, often after the death of a loved one. In these situations, our crew will see if they should look for any items of importance while they clean the job. Sometimes, family members will come and try to help the hoarder sort through their contents as well.

Each case is very different, and hoarding jobs are often sensitive situations, but SERVPRO® of Burlington East Professionals are here to help you make it “Like it never even happened.” If you encounter a hoarding situation at one of your properties or with your insureds, call us TODAY 289-313-8888!

Burlington & Area 24 Hour Emergency Water Damage Service

5/17/2019 (Permalink)

Water Damage Burlington & Area 24 Hour Emergency Water Damage Service SERVPRO of Burlington East provides 24 hour fire and water damage restoration service in the Burlington and surrounding area.

SERVPRO of Burlington East is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – 289-313-8888

SERVPRO of Burlington East understands that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Burlington East has the specific water damage training and experience to help you through this tough time. SERVPRO of Burlington East specializes in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, SERVPRO of Burlington East will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Burlington East

SERVPRO of Burlington East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

The Importance of Cleaning Dryer Vents

4/16/2019 (Permalink)

Cleaning The Importance of Cleaning Dryer Vents Dryer Safety Tips. Source CBC News

Home dryer fires can cost million of dollars in property loss and can even cause injury or death. To reduce the risk of these fires happening in your home, SERVPRO® of Burlington East can help clean dryer vents and ducts that may have lint buildup. For more information on cleaning dryer vents, contact SERVPRO® of Burlington East today at 289-313-8888.

Clothes Dryer Safety Tips

A leading cause of dryer fires in homes is the lack of dryer maintenance. Homeowners are reminded to take the following precautions:

Always:

  • Follow the manufacturer’s instructions regarding the safe use of the dryer.
  • Inspect and clean the lint screen after each load of laundry. The build-up of lint can lead to a fire. Regularly remove lint from metal ducts and exhaust vents. The inside of the dryer cabinet should be cleaned as per manufacturer’s instructions.
  • Regularly inspect the air exhaust to ensure it is not restricted and the outdoor vent flap opens when the dryer is operating.
  • Turn the dryer off if you leave home or when you go to bed.
  • Keep the area around the dryer clear of items that can burn.
  • Install a carbon monoxide alarm in your home if using a natural gas or propane dryer.
  • Ensure there are working smoke alarms on every storey of the home and outside all sleeping areas.

Do Not:

  • Overload the dryer.
  • Exhaust the dryer indoors.
  • Dry materials or fabrics that have been saturated by chemicals, oils or gasoline (e.g. mops and towels and cloths saturated with wax, flammable solvents or vegetable oils). Even after washing, these substances can start a fire during the drying cycle.
  • Dry natural or synthetic rubber, rubber-coated sneakers, galoshes, foam pillows or any garment with foam padding (e.g. blouses with shoulder pads, bras, bicycle shorts)
  • Dry garments that have been cleaned with dry-cleaning fluid.
  • Use a dryer without a lint filter, or with a lint filter that is loose, damaged or clogged.

Source: Ontario Ministry of Community Safety & Correctional Services

SERVPRO® of Burlington East Professionals are trained to safely and effectively remove biohazardous substances.

4/2/2019 (Permalink)

Biohazard SERVPRO® of Burlington East Professionals are trained to safely and effectively remove biohazardous substances. SERVPRO® of Burlington East Professionals are trained to safely and effectively remove biohazardous substances.

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO® of Burlington East Professionals also offer fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

SERVPRO® of Burlington East Professionals are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to federal and local health regulations.

Equipped with the necessary safety equipment and cleaning products, SERVPRO® of Burlington East Professionals help turn unsafe environments into clean, safe homes and offices.

SERVPRO® of Burlington East Professionals can help with the following issues:

  • Bloodborne Pathogens
  • Methamphetamine Labs
  • Crime Scene Residues
  • Arson
  • Vandalism
  • Sewage Backups
  • Black Water Intrusions
  • Mold Mitigation and Remediation

Contact SERVPRO® of Burlington East Professionals Today at 289-313-8888

Smoke alarms can save lives when properly installed and maintained

3/21/2019 (Permalink)

General Smoke alarms can save lives when properly installed and maintained Check your smoke alarms regularly to ensure they are working!

Smoke alarms can save lives when properly installed and maintained.

  • In homes, smoke alarms should be in every bedroom, outside each sleeping area, and on every level, including the basement.
  • Extra smoke alarms may be needed in large homes.
  • Test smoke alarms monthly using the test button.
  • Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years.
  • Other alarms need batteries replaced every year and the unit replaced every ten years.
  • If the alarm chirps signaling low battery, take the proper steps to replace the unit or the batteries immediately.
  • Never disable or remove the battery from an alarm.
  • Many fires where smoke alarms were present but did not activate had missing or disconnected batteries.
  • If you need help installing, testing or changing batteries in your smoke alarms, contact your local fire department or a licenced electrician.
  • Be sure your home has a fire emergency plan in place and conduct regular fire drills with your family.

Have Questions About Fire, Smoke, or Soot Damage? Call Today – (289) 313-8888

PREPARING FOR A FLOOD

3/4/2019 (Permalink)

General PREPARING FOR A FLOOD Call the cleanup team that is faster to any size disaster!

You may not have experienced a flood but that doesn't mean you won't in the future. When catastrophic water damage happens to you, SERVPRO® of Burlington East Professionals can help. We can help you prepare ahead of time with an Emergency Ready Profile® (ERP) or respond to any size disaster to begin cleanup and restoration to get you back in your home as soon as possible. SERVPRO® of Burlington East Professionals are ready to help make it "Like it never even happened."

PREPARING FOR A FLOOD

Below is a list of recommended emergency supplies to be packed and ready to go in the event of an evacuation due to flooding:

  • Water—3+ day supply; two litres per person per day
  • Food—3+ day supply of non-perishable, easy-to-prepare food, protein/energy bars
  • Can opener
  • Flashlight
  • Battery-powered or hand-crank radio or a Weatheradio
  • Extra batteries
  • First Aid kit
  • Medications (7-day supply) and medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)
  • Multi-purpose tool
  • Sanitation/personal hygiene items
  • Copies/digital photos of personal documents (medication list and pertinent medical information, deed/lease to home, birth certificates, insurance policies)
  • Cell phone with chargers
  • Family and emergency contact information
  • Extra cash
  • Emergency blanket
  • Extra keys for your home and vehicles
  • Map(s) of the area
  • Baby supplies (bottles, formula, baby food, diapers)
  • Pet supplies (collar, leash, ID, food, carrier, bowl)
  • Tools/supplies for securing your home
  • Extra set of car keys and house keys
  • Extra clothing, hat and sturdy shoes
  • Rain gear
  • Insect repellent and sunscreen
  • Camera/cell phone for photos of damage Flooding can happen fast in many environments

Have a flooded basement or water damage? Call SERVPRO of Burlington East at 289-313-8888. We operate 24/7/365  - 24 hours a day 7 days a week 365 days a year.

Be prepared with the help of Technology!

2/25/2019 (Permalink)

General Be prepared with the help of Technology! Use technology to prepare for an emergency or disaster right at your finger tips!

Technology is a great tool to help prepare for emergencies or disasters, as well as a great way to stay informed of the situation and in communication with others. The following tips will help you be ready in the event of an emergency or disaster.

Store Information Online

There are many online services that offer free ways to store different types of files, from photos to images of important documents. It’s a good idea to save an electronic version of insurance policies, identification documents, medical records, and even information on your pets.

Follow the News

Stay informed by following local news channels and community groups online. You can also sign up for free electronic alerts to the most up-to-date information in a disaster situation. 

Mark Yourself Safe

There are many organizations and social media platforms that offer ways to list yourself as safe or find family and friends in situations where communication is difficult to establish. Facebook also has a feature called Safety Check that is activated after natural disasters or a crisis. You will receive a notification from Facebook if you’re located in the affected area at that time.

Keep in Touch

Make sure your contact information is up-to-date in your phone and e-mail for communication with family, friends, business contacts, and others whom you may need to get in contact with before, during, or after an emergency or disaster.

Charge Up

Keep a portable charger in your car and home in case of an emergency. You can also buy solar-powered chargers.

Get an Emergency READY Profile®

SERVPRO® of Burlington East offers Emergency READY Profiles® (ERP) for free to help prepare your business for an emergency. By developing a SERVPRO® of Burlington East Emergency READY Profile® for your business, you can minimize interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Contact us today at 289-313-8888 for more information on developing an ERP for your business, and SERVPRO® of Burlington East will be there to help make it “Like it never even happened®.” 

Burlington & Surrounding Area Smoke and Soot Cleanup

2/18/2019 (Permalink)

Fire Damage Burlington & Surrounding Area Smoke and Soot Cleanup What you can do until help arrives

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Burlington East will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 289-313-8888

IICRC Certified Firm

2/6/2019 (Permalink)

General IICRC Certified Firm We are an IICRC Certified Firm

SERVPRO of Burlington East is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes and accept the conclusions and recommendations of arbitration.

The IICRC Develops the Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Burlington East

SERVPRO of Burlington East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

If you have had a flood, fire, mould or just need some professional cleaning, Call Us Today – 289-313-8888

Clean Homes Sell Faster!

1/29/2019 (Permalink)

Cleaning Clean Homes Sell Faster! Clean Homes Sell Faster!

Top Show Condition and Ready to Sell!

Top Show It’s a fact: A clean, fresh smelling home sells faster. Unfortunately, not all homes are maintained in the same way.  Veteran realtors encourage clients to keep their homes in top condition for very important reasons:

  • Increased Market Value
  • Reduced List to Sale Conversion Times
  • Help Pass Home Inspections

SERVPRO® of Burlington East Professionals offer a variety of services to help revive your home to top show condition:

  • Carpet, Upholstery, Drapery & Blind Cleaning
  • Ceiling, Wall and Hard floor Cleaning
  • Deodorization
  • Duct & HVAC Cleaning
  • Mold Mitigation and Remediation

Dirty ducts can circulate odours and contaminants like mould and irritating dust throughout a home.

Duct & HVAC System Cleaning can:

  • Reduce allergens and pet dander
  • Eliminate offensive odours
  • Improve operating conditions and efficiency

Control Moisture – Reduce Mould

Prior to listing your home, the following steps can be taken to reduce the potential for moisture build-up or mould growth. Should a damage event occur, timely response is the key to preventing further damage—act with the first 24 to 48 hours.

  • Correct any water leaks or standing water
  • Remove standing water under cooling coils or air handling units
  • Properly maintain humidifiers
  • Replace wet or visibly mouldy insulation materials
  • Steam cleaning and other methods involving moisture should not be used on any kind of duct work
  • Install a ventilation system if necessary

Get it Clean – Get it Sold!

Call Us Today – 289-313-8888