What our Customers say...

Testimonials

This letter is to recommend Paul Hammond of SERVPRO of Burlington East.

l've known Paul for 10 yrs now and he has always been a stand-up guy. If he says he will do something he does it!

His work is second to none! If you are in need of Fire and Water/Mold Restoration and/or cleanup give
Paul a call and you will not be disappointed. He uses state of the art equipment and will not leave until the job is done right I They offer 24/7 service and can handle any problem, big or small!

I would not hesitate to recommend Paul to anyone.

Keep up the great work!

We had a small flood in our basement resulting from a burst water pipe. We thought we could do the clean up ourselves but are really glad we called SERVPRO as there was a lot more water damage and mould forming that we weren't aware of. And also a pre-existing condition the same in another corner. They came quickly and were very fast and efficient in there work. Coordinated well with our insurers and always kept us advised of all steps along the way. Very professional.

On 01/22/19 I discovered pipes had burst at my house, causing extensive flooding & water damage. I called SERVPRO of Burlington East & arranged for them to perform emergency repair & restoration work-starting that same night. A SERVPRO team, including Mr. Paul Hammond, Sales & Marketing Manager, came to the house straightaway & worked on the damaged rooms all night, drying them out as quickly as possible to prevent the growth of black mould. They continued to work diligently & completed the repairs & restoration. The house was fully restored by 03/06/19. I was very impressed by the performance of SERVPRO & was extremely happy with the finished product, which was of excellent quality. I want to stress the following points about SERVPRO:

  1. The SERVPRO workers impressed me as being highly competent, efficient, experienced, skillful, conscientious, thorough & always adhered to a high standard of professional workmanship & quality.
  2. In my opinion, the company demonstrated a high degree of integrity & reliability, accounting systematically, transparently, in full detail for all the work to be done & the cost of everything to be done in a comprehensive report on each phase of the project-emergency repairs & subsequent restoration. Since my insurance company refused to pay for the work, they consciously tried to keep the cost reasonable whilst ensuring no corners were cut & that the result was of highly professional quality. Moreover, I was pleased they came immediately when called & made sure all work was done in good time, as promised.
  3. The company personnel, most notably the Manager, Paul, were kind, courteous, considerate, friendly, understanding, & communication between the customer (me) & the company was invariably good. Customer satisfaction is clearly one of the highest priorities of this company.

We called SERVPRO in on extremely short notice to help with a clean up after a toilet overflow incident. They came within hours and had the area cleaned up by end of day. I'd highly recommend this team to anyone looking for restoration services. 5 stars!

"Paul and Justin were quick to respond and act to help mitigate a sewer backup issue. They were easy to deal with and took care of all the details. Their contractors were quick, courteous and very professional. Hopefully I won’t need to use them again as that would mean some unfortunate property issues for me, but I wouldn’t hesitate to call them again, if needed." - Simon

"Very punctual, courteous professional service. Remarkable carpet cleaning after water damage. Far superior to other companies I have used in the past." - Marsha

"The crew from SERVPRO came in and dealt with the mould issue in our basement. They were very thorough and accommodating and a pleasure to deal with". - Anne

"I was very pleased with the cleaning service I received from SERVPRO. My carpet had not been cleaned in a number of years and after living with 3 cats over this time, it was in great need of cleaning. The carpeting looked and felt so much better that it had in awhile. I also liked that Justin provided a follow-up service to check things out and to remove all of the carpet protectors under furniture legs. All this at a very reasonable price. Thank you to Justin and SERVPRO". - Caroline.