What our Customers say...

Water Damage Testimonials

The main water line into my house burst and flooded my basement. Paul and his crew took care of everything from the clean up to the restoration. They did really good work and my basement looks great. Paul handled a lot of the details and spoke to my insurance company, which took a lot of the work off of me. I appreciated all the communication; Paul patiently explained the whole process and answered all my questions. The service was wonderful!

Paul Hammond and his SERVPRO team responded immediately to our emergency call on a Sunday. Burst pipe had flooded most of the basement. Excellent service to restore our finished lower level to it’s former glory. This included replacing laminate flooring, custom bar repair, wall to wall carpeting, cleaning throw carpets, drywall repair, electrical repair, painting, moving furnishings to make repairs and then putting everything back in place, and so on. They were always punctual, professional and respectful. I would highly recommend their service. Thank you SERVPRO.

Very impressed by Paul and SERVPRO.  Highly recommended.

His crew and contractors are first rate.  Ceiling looks awesome and can't even tell it was re-done.  Basement carpet is perfect.

If you get the opportunity to work with Paul you should do so.



We had a small flood in our basement resulting from a burst water pipe. We thought we could do the clean up ourselves but are really glad we called SERVPRO as there was a lot more water damage and mould forming that we weren't aware of. And also a pre-existing condition the same in another corner. They came quickly and were very fast and efficient in there work. Coordinated well with our insurers and always kept us advised of all steps along the way. Very professional.

On 01/22/19 I discovered pipes had burst at my house, causing extensive flooding & water damage. I called SERVPRO of Burlington East & arranged for them to perform emergency repair & restoration work-starting that same night. A SERVPRO team, including Mr. Paul Hammond, Sales & Marketing Manager, came to the house straightaway & worked on the damaged rooms all night, drying them out as quickly as possible to prevent the growth of black mould. They continued to work diligently & completed the repairs & restoration. The house was fully restored by 03/06/19. I was very impressed by the performance of SERVPRO & was extremely happy with the finished product, which was of excellent quality. I want to stress the following points about SERVPRO:

  1. The SERVPRO workers impressed me as being highly competent, efficient, experienced, skillful, conscientious, thorough & always adhered to a high standard of professional workmanship & quality.
  2. In my opinion, the company demonstrated a high degree of integrity & reliability, accounting systematically, transparently, in full detail for all the work to be done & the cost of everything to be done in a comprehensive report on each phase of the project-emergency repairs & subsequent restoration. Since my insurance company refused to pay for the work, they consciously tried to keep the cost reasonable whilst ensuring no corners were cut & that the result was of highly professional quality. Moreover, I was pleased they came immediately when called & made sure all work was done in good time, as promised.
  3. The company personnel, most notably the Manager, Paul, were kind, courteous, considerate, friendly, understanding, & communication between the customer (me) & the company was invariably good. Customer satisfaction is clearly one of the highest priorities of this company.

We called SERVPRO in on extremely short notice to help with a clean up after a toilet overflow incident. They came within hours and had the area cleaned up by end of day. I'd highly recommend this team to anyone looking for restoration services. 5 stars!